Business Solutions Addressed by System Center Service Manager
System Center 2012 Service Manager consolidates reports from client, server, physical, and virtual environments into a single reporting repository. SCSM allows an organization to leverage its investment in one System Center product into other System Center products. With the need to have formalized structure in change management, incident management, and reporting, SCSM leverages ITIL practices and procedures for an organization. Even being ITIL based, organizations that don’t have a formal management practice can begin developing one based on the built-in processes in SCSM 2012.
Also important to organizations is managing and maintaining change-control processes so that network administrators ...
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