Understanding System Center Service Manager
System Center Service Manager (SCSM) 2012 is an update to System Center Service Manager 2010 that Microsoft added to the System Center suite in 2010. SCSM 2010 took over five years to develop—something Microsoft built as an entire tool and released as a beta only to be pulled back, completely redone, and rereleased as a completely new and improved product. SCSM 2012 adds to what Microsoft released in the 2010 edition in its help desk and change-control management tool that rolls up information collected in other System Center products. SCSM 2012 provides IT staff the ability to track, manage, and report on information from all of the various System Center components. The System Center 2012 Service ...
Get Microsoft® System Center 2012 Unleashed now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
