7.1. Never Having to Say "I'm Sorry"
Users can be particular about the way their reports are laid out. In many cases, you will be creating new reports to replace existing ones. It may be that the user was getting a report from a legacy system, from an Access report or a spreadsheet, or from a ledger book. Whatever the case, the user is used to seeing the data presented in a certain way with everything arranged just so.
Now you come along with Microsoft SQL Server 2005 Reporting Services, telling the user that the new reporting system is infinitely better than the old way—more efficient, more timely, with more delivery options. That is all well and good with the user but, invariably, the question will arise, "Can you make the report look the ...
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