Transitioning to Operations and Support
Lead Advocacy Group: Release/Operations
Transitioning a solution and its supporting collateral to operations and support does not happen through osmosis. Ideally, operations and support personnel have been part of a project team. Being on the team enables them to form a much deeper understanding of a solution and its behavioral characteristic than any training is able to provide. However, it is prudent to allocate time and resources in the various plans and schedules to properly transition solution operations and support functions to permanent staff before a project team disengages.
History shows that a solution hand-off with little overlap leads to disastrous results. Ideally, transitioning of processes, ...
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