Providing the Correct Level of Training
Different levels of training should be provided as the testing process unfolds. Typically, the highest-level resources are involved during the proof of concept phase, and this testing process, along with knowledge transfer from the consultants assisting with the project or the in-house subject matter experts, serves as the highest level training. Of course, external training is always helpful especially prior to the design of the user environment because the more informed the decision makers are the better suited the end results will be to the needs of the user community.
The next level of training is for the site collection administrators and can be given by the consulting resources involved with the project ...
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