Scenario Background

This scenario implements an intranet portal for a medium-sized IT consulting firm with 500 employees. This firm has the following organizational units:

  • Consultants: The consultants are organized by competency grouping for developers, system integrators, and networking experts. They work with different team members of every project depending on project size and scope.

  • Sales Staff: The sales organization has both internal and external sales people who are responsible for the sales process from cold calling through proposal delivery and acceptance.

  • Project Managers: The project managers are responsible for making sure that projects are delivered on time and on budget. They are distributed throughout the company in the different competency areas.

  • Recruiting Team: The recruiters are responsible for providing candidates in all competency groups.

  • Accounting Personnel: The accounting team is responsible for invoicing and tracking profitability on project, group, and company profits.

  • Executive Leadership: The executive leadership team drives the direction of the company by deciding what investments and areas need focus.

Because they work in the high-tech sector, the company users are fairly sophisticated users of technology; however, they have primarily been using e-mail and file shares for collaboration. This has resulted in a culture where new employees discover the templates and tools that they use for their jobs by asking existing employees, and there are duplicated and ...

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