Microsoft SharePoint 2013: Planning for Adoption and Governance

Chapter 8. Building a SharePoint service delivery model

In this chapter:

• Understanding SharePoint service delivery

• Creating a SharePoint support service

• Understanding compliance, legal, availability, and resiliency implications

• Cloud versus on-premise

The key concept for sustained User Adoption and Governance is based on customer experience in a Microsoft SharePoint environment where customer engagement is rapidly shifting. To sustain a good customer experience in using SharePoint solutions, you need to implement an agile customer service strategy that meets the needs of customers on their own terms across all channels. Those channels could be On-Premise SharePoint or SharePoint through Microsoft Office 365. Good customer service is delivered in two ...