Managing Social Notes and Tags
This tool will assuage many of the fears of the farm administrator, who may well be concerned about allowing users to post “whatever they want” in a forum that other users can see. The nature of posting a note tends to encourage off-the-cuff comments, and the farm administrator may want to do periodic searches for certain words to make sure they aren’t appearing. Or an employee may leave the company, and IT decides that his tags should be removed.
This tool is not self-explanatory and can appear to “not work,” so a quick review of how to use it will be beneficial to administrators. In the following example, Contractor1 entered a comment that offended User4, who filed a help desk ticket. User4 didn’t give much information, ...
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