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Microsoft® Outlook® 2010: Step by Step

Book Description

Experience learning made easy-and quickly teach yourself how to manage your communications with Outlook 2010. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them! Topics include managing e-mail messages; organizing your inbox, contacts, and task lists; managing and sharing your calendar; scheduling meetings and using collaboration features; working away from the office; customizing Outlook; and more.

Table of Contents

  1. Microsoft® Outlook® 2010: Step by Step
  2. A Note Regarding Supplemental Files
  3. Introducing Microsoft Outlook 2010
    1. Let's Get Started!
  4. Modifying the Display of the Ribbon
    1. Dynamic Ribbon Elements
    2. Changing the Width of the Ribbon
    3. Adapting Exercise Steps
  5. Features and Conventions of This Book
  6. Using the Practice Files
  7. Getting Help
    1. Getting Help with This Book
    2. Getting Help with Outlook 2010
    3. More Information
  8. Your Companion eBook
  9. 1. Basic Skills
    1. 1. Get Started with Outlook 2010
      1. Connecting to E-Mail Accounts
      2. Troubleshooting Connection Problems
        1. Connecting to Exchange Accounts
        2. Connecting to Internet E-Mail Accounts
      3. Key Points
    2. 2. Explore the Outlook Windows
      1. Working in the Outlook Program Window
        1. The Program Window
        2. Outlook Modules
      2. Working with the Ribbon and the Backstage View
        1. The Backstage View
        2. Module and Item Tabs
      3. Working in the Mail Module
        1. Navigation Pane Content
        2. Mail Module Views
        3. The Ribbon
        4. Message Windows
          1. Message Composition Windows
          2. Message Reading Windows
      4. Working in the Calendar Module
        1. Calendar Module Content
        2. Calendar Item Windows
      5. Working in the Contacts Module
        1. Contacts Module Content
        2. Contact Record Windows
      6. Working in the Tasks Module
        1. Tasks Module Content
        2. Task Windows
      7. Key Points
    3. 3. Send and Receive E-Mail Messages
      1. Creating and Sending Messages
        1. Addressing Messages
        2. Troubleshooting Message Addressing
          1. Troubleshooting the AutoComplete Address List
          2. Troubleshooting Multiple Recipients
          3. Troubleshooting the Address Book
        3. Entering Content
        4. Saving and Sending Messages
      2. Attaching Files to Messages
      3. Viewing Messages and Message Attachments
      4. Configuring Reading Pane Behavior
        1. Viewing Reading Pane Content
        2. Marking Messages as Read
        3. Single Key Reading
      5. Viewing Message Participant Information
        1. Presence Icons
        2. Contact Cards
        3. The People Pane
      6. Responding to Messages
      7. Key Points
    4. 4. Store and Access Contact Information
      1. Saving and Updating Contact Information
        1. Creating Contact Records
        2. Address Books
          1. Contacts and Suggested Contacts Address Books
          2. Custom Address Books
          3. Global Address Lists
      2. Communicating with Contacts
        1. Initiating Communication from Contact Records
        2. Selecting Message Recipients from Address Books
      3. Displaying Different Views of Contact Records
      4. Printing Contact Records
      5. Key Points
    5. 5. Manage Scheduling
      1. Scheduling and Changing Appointments
      2. Scheduling and Changing Events
      3. Scheduling Meetings
      4. Responding to Meeting Requests
      5. Displaying Different Views of a Calendar
        1. Views
        2. Arrangements
        3. Using the Date Navigator
      6. Key Points
    6. 6. Track Tasks
      1. Creating Tasks
        1. Creating Tasks from Scratch
        2. Task Options
        3. Creating Tasks from Outlook Items
      2. Updating Tasks
      3. Removing Tasks and Items from Task Lists
      4. Managing Task Assignments
        1. Tasks You Assign to Others
        2. Tasks Other People Assign to You
      5. Displaying Different Views of Tasks
      6. Key Points
  10. 2. Content Management
    1. 7. Organize Your Inbox
      1. Working with Conversation View
        1. Split Conversations
        2. Viewing Conversations
        3. Conversation View Settings
        4. Managing Conversations
      2. Arranging Messages in Different Ways
      3. Organizing Outlook Items by Using Color Categories
      4. Organizing Messages in Folders
      5. Managing Messages by Using Quick Steps
      6. Quickly Locating Messages
      7. Printing Messages
      8. Deleting Messages
      9. Key Points
    2. 8. Manage Your Calendar
      1. Defining Your Available Time
      2. Configuring Time Zones
      3. Working with Multiple Calendars
      4. Sharing Calendar Information
        1. Sharing Calendars with Co-workers
        2. Sharing Calendar Information Outside of Your Organization
      5. Printing a Calendar
      6. Key Points
    3. 9. Work with Your Contact List
      1. Creating Additional Address Books
      2. Importing and Exporting Contact Records
      3. Creating Contact Groups
      4. Quickly Locating Contact Information
      5. Personalizing Electronic Business Cards
      6. Key Points
    4. 10. Enhance Message Content
      1. Personalizing the Appearance of Message Text
        1. Formatting Message Text
        2. Adding Signatures to Messages Automatically
      2. Embedding and Modifying Images
        1. Inserting Pictures
        2. Inserting Clip Art and Shapes
        3. Capturing Screen Images
        4. Modifying Images
      3. Creating and Formatting Business Graphics
      4. Changing Message Settings and Delivery Options
      5. Key Points
  11. 3. Program Management
    1. 11. Manage E-Mail Settings
      1. Working with New Mail Notifications
      2. Creating Rules to Process Messages
      3. Blocking Unwanted Messages
        1. Working with Junk E-Mail Messages
        2. Configuring Junk E-Mail Options
      4. Securing Your E-Mail
        1. Digital Signatures
          1. Obtaining a Digital ID
          2. Digitally Signing Messages
        2. Encryption
        3. Plain Text Messages
        4. Information Rights Management
        5. Blocking External Content to Protect Your Privacy
      5. Key Points
    2. 12. Work Remotely
      1. Working with Outlook Items While Offline
        1. Public Folders
        2. Setting Cached Exchange Mode Options
      2. Managing Download Options for Slow Connections
        1. Choosing to Work Offline
        2. Managing an Offline Address Book
      3. Automatically Replying to Messages
      4. Working with SharePoint Site Content
        1. Working Offline with Document Library Content
        2. Importing SharePoint Contacts Lists
        3. Connecting to a SharePoint Calendar
      5. Key Points
    3. 13. Customize Outlook
      1. Personalizing the Outlook Program Window
      2. Creating and Managing Quick Steps
      3. Customizing the Ribbon
      4. Customizing the Quick Access Toolbar
      5. Personalizing Your Office and Outlook Settings
        1. Mail
          1. Compose Messages
          2. Outlook Panes
          3. Message Arrival
          4. Conversation Clean Up
          5. Replies and Forwards
          6. Save Messages
          7. Send Messages
          8. MailTips
          9. Tracking
          10. Message Format
          11. Other
        2. Calendar
        3. Contacts
        4. Tasks
        5. Notes and Journal
        6. Search
        7. Mobile
        8. Language
        9. Advanced
      6. Key Points
  12. Glossary
  13. A. Keyboard Shortcuts
    1. Common Procedures
      1. Basic Navigation
      2. Create an Item or File
      3. Procedures in All Items
      4. Search
      5. E-Mail
      6. Calendar
      7. Tasks
      8. Contacts
      9. Contacts: In the Edit Business Card Dialog Box
      10. Color Categories
      11. Format Text
      12. Add Web Information to Items
      13. Printing
      14. Send/Receive
      15. Visual Basic Editor
      16. Macros
    2. Views
      1. Table View
      2. Calendar Day/Week/Month View
      3. Date Navigator
      4. Business Cards View or Address Cards View
      5. Timeline View (Tasks or Journal)
  14. Index
  15. About the Authors
  16. Copyright