Introduction

Fifteen years ago, the average computer user spent most of his or her time using productivity applications such as Microsoft® Word or Microsoft Excel®. In the ensuing years, users have become more sophisticated, network implementations have become the rule rather than the exception, and collaboration has become a key facet of a successful business strategy. Perhaps the most significant change of all has been the explosive growth of the Internet. All these factors have led to a subtle but significant shift in the way people work. Today, most users of the 2010 Microsoft Office system spend a majority of their time in Microsoft Outlook® 2010. That change alone signifies a shift toward information management as an increasingly important ...

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