Microsoft® Lync® Server 2013 Unleashed Second Edition

Realizing ROI with Productivity Increases

When any UC solution is being introduced, an increase in productivity is one major selling point. How this increase in productivity influences ROI can be more difficult to calculate. Productivity increases are often referred to as soft costs, meaning that you cannot put a definitive dollar amount next to them. However, it is practical to make educated estimates based off of common scenarios that result in productivity increases. After the solution is deployed and used, it is possible to monitor usage and identify hard productivity cost savings.

A key scenario in which productivity increases can translate directly to dollar amounts is the task of checking voice mail. When you consider the process for listening ...