Unassigned Numbers
One feature that many organizations are interested in, but that Office Communications Server is unable to provide natively, is the ability to direct calls to unassigned numbers to an attendant or operator. If numbers are not assigned, those calls simply fail. In Lync Server 2010, administrators can define ranges of unassigned numbers and an action that occurs when someone dials one of those numbers.
Note
The ranges defined for unassigned numbers can actually contain numbers that are assigned to users. This does not interfere with call routing and can actually be helpful for when users leave or extensions are removed. This way, callers can still be routed appropriately if the extension no longer exists.
Calls that match an ...
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