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Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age

Book Description

Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers.

  • A real business case and example project showing you how you can optimize costs and improve your competitive advantage with a Unified Communications project

  • The book combines both business and the latest relevant technical information so it is a great reference for business stakeholders, IT decision makers, and UC technical experts

  • All that you need to know about Unified Communications and the evolution of telecommunications is packed in this book

  • In Detail

    Unified Communications brings all relevant types of communication technology and modalities together: telephony, chat, availability information, video, sharing, and the integration into line of business software.

    "Microsoft Lync 2013 Unified Communications" is a business and technology book combined into one about Unified Communications and it shares everything you need to know: how to evaluate and integrate a Unified Communications project in your own company and how you plan, design, and implement the technology itself. Additionally you get to know current innovations and available technologies for social networking, collaboration, cloud services, contact centers, and also enhanced collaboration for mobile devices. This book also offers a real business case of a transformational project from traditional telecommunications to Unified Communications and what business case you can realize for all business sizes.

    Get to know what Unified Communications is about and how you can use it in your company to reduce cost and increase the level of effective communication and collaboration.

    This book offers you eight compelling chapters with a mix of business and technology content. Unified Communications is a great and very important topic in the evolution of how we communicate and collaborate and on how to create a better interface to customers and business partners.

    "Microsoft Lync 2013 Unified Communications" is a unique book which brings business relevant content and technical details of Unified Communications together in one place with everything that you need to know.

    In this book, you will learn how you can use the benefits of innovative communication technology for your business and how this technology can be implemented in your company’s environment.

    Table of Contents

    1. Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
      1. Table of Contents
      2. Microsoft Lync 2013 Unified Communications: From Telephony to Real-time Communication in the Digital Age
      3. Credits
      4. About the Author
      5. About the Reviewers
      6. www.PacktPub.com
        1. Support files, eBooks, discount offers and more
          1. Why Subscribe?
          2. Free Access for Packt account holders
          3. Instant Updates on New Packt Books
      7. Preface
        1. What this book covers
        2. Who this book is for
        3. Conventions
        4. Reader feedback
        5. Customer support
          1. Errata
          2. Piracy
          3. Questions
      8. 1. Innovation of Communication and Information Technologies
        1. Defining communication
          1. What changed the communication industry?
          2. Understanding modern business communication needs
          3. Evolution of communication tools
          4. Increasing the number of ways to reach a person
          5. Benefits of UC
          6. Introducing cloud services in IT and telecommunication
        2. Summary
      9. 2. Information Technology Meets Knowledge Management
        1. Microsoft SharePoint Server as a knowledge platform
          1. Microsoft SharePoint as FAQ, collaboration, and best practice platform
        2. YouTube as a video knowledge portal
          1. A company's central intranet portal and team sites on Microsoft SharePoint
          2. From skill search and real-time communication to mobile integration
        3. Summary
      10. 3. Business Cooperation in the World of the World Wide Web
        1. What technological barriers are we talking about?
          1. Understanding the unified communications umbrella
            1. Learning about My Site
            2. Instant messaging and chat
            3. Knowing the modular IT platform
        2. Summary
      11. 4. Value and Potential for End Users
        1. Technology supports our daily life
        2. Persistent instant messaging
        3. Being mobile – the mobility advantage
        4. From Roundtable and Email to CRM
        5. Do more with real-time messaging
        6. The great advantage of the unified communications platform
        7. Developing your own UC add-ons
        8. Summary
      12. 5. Cost Optimization Approaches
        1. Need for an efficient communication solution
        2. Optimization opportunities with UC
          1. Reducing direct costs of communication services
            1. Reducing the costs/fees for Internet and data services
              1. Potential savings
            2. Reducing costs/fees for conference services
              1. Potential savings
            3. Reducing costs/charges for mobile and fixed line telephony
              1. Potential savings
            4. Optimizing communication and collaboration cost by using Federation
            5. Reducing costs/fees for equipment setting up
              1. Potential savings
          2. Optimizing travel expenses and business travel
            1. Potential savings
          3. Optimizing communication infrastructure and replacing legacy technology
            1. Potential savings
          4. Advantages of cloud services
          5. Optimization of existing infrastructure
            1. Potential savings
          6. Optimization of software licenses
            1. Potential savings
          7. Take advantage of knowledge and human capital
            1. Potential savings
        3. Business value assessment
        4. Summary
      13. 6. Unified Communications Projects in Practice
        1. Initial situation
        2. The role of a UC solution
        3. Evaluating UC solutions
        4. The Microsoft UC solution for Contoso
        5. Additional benefits of UC solution
        6. From decision, Proof of Concept, to rollout of UC
        7. The pilot phase
        8. Implementation of training
        9. The overall concept
        10. Concluding remarks
        11. Summary
      14. 7. Analyzing the Key Points of a Unified Communications Project
        1. Evaluation phase
          1. How can this be done easily?
        2. Selecting unified communications solution and solution provider
        3. Decision making and pilot phase
        4. Summary
      15. 8. Technology Inside the Microsoft UC Platform and a Look into the Future
        1. Microsoft Lync Server 2013
        2. Lync topology planning
          1. Migrating from another Lync or OCS topology
          2. Creating a new Lync topology
        3. Server roles and editions
          1. Lync Standard Edition
          2. Lync Enterprise Edition
          3. Lync Server considerations, roles, and functionalities
            1. Front End Server
            2. Back End Server
            3. Edge Server
            4. Mediation Server
            5. Director Server
            6. Group Chat Server(s)
          4. Enterprise Voice with Lync 2013 Standard Edition
        4. Branch Site with Lync 2013
        5. Operation system and virtualization
          1. Lync Server 2013 supports all Lync Server workloads in virtualization topologies
        6. Network performance for communication and collaboration
          1. Network port and security in Lync 2013
            1. Ports and protocols for internal servers
            2. External A/V firewall and port requirements
          2. Administration of a Lync Server topology
        7. The Lync client
          1. Features available in the Lync 2013 client family
        8. Lync 2013 in contact center deployments
        9. Skype and Lync
        10. Future development
        11. Future vision
        12. Summary
      16. A. Appendix A.
      17. Index