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Microsoft Lync 2013 Plain & Simple

Book Description

Get the full-color, visual guide that makes learning Lync 2013 plain and simple! Follow the book’s easy steps and screenshots and clear, concise language to learn the simplest ways to communicate and collaborate with colleagues and co-workers.

Here’s WHAT you’ll learn:

  • Set up your personal communication environment

  • Communicate by voice, video, IM, and the web

  • Add, monitor, categorize, and search for contacts

  • Share content and set up conference calls on the fly

  • Discover tabbed conversations and persistent chat

  • Use Lync with other Microsoft Office programs

  • Here’s HOW you’ll learn it:

  • Jump in wherever you need answers

  • Follow easy STEPS and SCREENSHOTS to see exactly what to do

  • Get handy TIPS for new techniques and shortcuts

  • Use TRY THIS! Exercises to apply what you learn right away

  • Table of Contents

    1. Dedication
    2. Special Upgrade Offer
    3. Acknowledgments
    4. 1. About this book
      1. Simplified communications
      2. A quick overview
      3. A few assumptions
      4. Adapting task procedures for touch-enabled devices
      5. Sign in and enjoy Lync 2013
    5. 2. What’s new in Microsoft Lync 2013
      1. A new user interface
      2. Tabbed conversations
        1. Create a tabbed conversation
      3. The Video Capable notification
      4. The Presenting presence status
      5. Multiparty HD video conferencing
        1. Join an online meeting
      6. Introducing persistent chat (group chat)
      7. Creating a new chat room
        1. Create a new chat room
      8. Following a chat room
        1. Follow a chat room
    6. 3. Getting started with Lync 2013
      1. Signing in to Lync 2013
        1. Start Lync 2013
        2. Sign in to Lync 2013
      2. Changing your sign-in credentials
        1. Change your sign-in credentials
      3. Using the presence status
      4. Viewing integrated presence
        1. View-integrated presence in Microsoft SharePoint
      5. Understanding the presence status indicators
        1. Use presence options
      6. Changing your status manually
        1. Change your status
      7. Making use of location status
        1. Set your location
      8. Adding a note to your status
        1. Add a note
      9. Using the Contact view options
        1. Change Contact view
      10. Maintaining conversation history
        1. View your conversation history
      11. Using the phone
        1. Dial a number
    7. 4. Managing contacts
      1. Searching contacts
        1. Search for a contact
      2. Creating a new contact group
        1. Create a new group
      3. Adding contacts to a group
        1. Add an internal contact to a group
      4. Adding external contacts to a group
        1. Add an external contact
      5. Removing a contact from a group
        1. Remove a contact from a group
      6. Monitoring a contact’s availability
        1. Tag a contact for status change alerts
    8. 5. Starting a conversation
      1. Sending an IM
        1. Send an IM
      2. Marking a conversation as “high importance”
        1. Mark a conversation as high importance
      3. Changing the font of your IM
        1. Change your IM font
      4. Hiding the IM area
        1. Hide the IM area
      5. Inviting additional contacts to a conversation
        1. Invite additional contacts
      6. Creating tabbed conversations
        1. Create tabbed conversations
      7. Popping a tabbed conversation to a separate window
        1. Pop a tabbed conversation to a separate window
      8. Closing tabbed conversations
        1. Close a tabbed conversation
      9. Sending and receiving files within an IM
        1. Send a file
        2. Receive a file
      10. Escalating an IM to a voice or video call
        1. Escalate an IM to a voice call
    9. 6. Collaborating with your contacts
      1. Sending an email to a contact
        1. Send an email
      2. Scheduling a meeting
        1. Schedule a meeting
      3. Sharing your desktop or program with others online
        1. Share your desktop or program
      4. Sharing whiteboards or Microsoft PowerPoint presentations
        1. Share a whiteboard or PowerPoint presentation
      5. Creating online meetings
        1. Create an online meeting
      6. Joining online meetings
        1. Join an online meeting
      7. Online meeting reminders
    10. 7. Using Lync with Microsoft Outlook
      1. Viewing presence information within Outlook
      2. Integrating the Outlook calendar
      3. Responding to an email by using instant message
        1. Respond to an email by using an IM
      4. Responding to an email via telephone
        1. Respond to an email by telephone
      5. Creating a Lync online meeting in Outlook
        1. Create an online meeting
      6. Viewing the Conversation History folder
        1. View the Conversation History folder
      7. Viewing the Missed Conversations folder
        1. View the Missed Conversation folder
      8. Viewing the Missed Calls folder
        1. View the Missed Call folder
      9. Viewing missed ad hoc conference calls
        1. View missed ad hoc conference calls
      10. Configuring your privacy settings
        1. Configure your privacy settings
      11. Accessing online meetings via the Lync Web App
        1. Access an online meeting via Lync Web App
      12. Viewing Outlook Quick Contacts
        1. View Outlook Quick Contacts
    11. 8. Using the Lync 2013 voice features
      1. Making a telephone call
        1. Make a telephone call
      2. Making a video call
        1. Make a video call
      3. Managing an incoming call
        1. Answer an incoming call
      4. Forwarding an incoming call to voicemail
        1. Forward and incoming call to voicemail
      5. Viewing and responding to a missed call
        1. View and respond to a missed call
      6. Placing a call on hold
        1. Place a call on hold
      7. Transferring a call
        1. Transfer a call
      8. Consultative transferring
        1. Consultative transfer
      9. Calling a contact’s voicemail
        1. Call a contact’s voicemail
      10. Using the dial pad to navigate a call menu
        1. Use the dial pad to navigate a call menu
    12. 9. Using Lync as your phone
      1. Adding or editing additional telephone numbers
        1. Add or edit additional telephone numbers
      2. Setting your primary audio device
        1. Set your primary audio device
      3. Setting a secondary ringer
        1. Set a secondary ringer
      4. Checking primary audio device call quality
        1. Check call quality
      5. Setting ringtones and sounds
        1. Set ringtones and sounds
    13. 10. Setting up your telephony environment
      1. Setting up call forwarding
        1. Set up call forwarding
      2. Setting up simultaneous ringing
        1. Set up simultaneous ringing
      3. Setting up a team-call group
        1. Set up a team-call group
      4. Setting up a delegate
        1. Set up a delegate
      5. Changing how unanswered calls are managed
        1. Change how unanswered calls are managed
    14. 11. Reviewing your voicemail from within Microsoft Outlook
      1. Listening to your voicemail
        1. Listen to your voicemail (Lync client)
        2. Listen to your voicemail in Outlook
      2. Calling your voicemail and auto attendant
        1. Call your voicemail
        2. Access your email from the auto attendant
        3. Access your calendar from the auto attendant
      3. Sending an “I’ll be late” notification
        1. Send an “I’ll be late” notification
      4. Changing your voicemail greeting
        1. Change your voicemail greeting
      5. Forwarding your voicemail
        1. Forward your voicemail
    15. 12. Taking advantage of Lync online meetings
      1. Scheduling an online meeting
        1. Schedule an online meeting
      2. Joining an online meeting
        1. Join an online meeting via your Lync 2013 client
        2. Join an online meeting via a mobile phone
      3. Enabling presenters
        1. Enable presenters during setup
        2. Enable presenters during meeting
      4. Adding participants to meetings already in progress
        1. Add participants via email
        2. Add participants from the Lync client
      5. Muting participants
        1. Mute participants
      6. Recording an online meeting
        1. Record an online meeting
      7. Changing where your shared files or Lync recordings are saved
        1. Change where shared files and Lync recordings are saved
    16. 13. Using Lync persistent chat
      1. Changing chat room view
        1. Change chat room view
      2. Creating a new chat room
        1. Create a new chat room
      3. Following a chat room
        1. Follow a chat room
      4. Creating a new topic feed
        1. Create new topic feed
      5. Searching for persistent chat rooms
        1. Search for a persistent chat room
    17. 14. Configuring the Lync options menu
      1. Configuring the General options
        1. Configure the General options
      2. Modifying the Personal options
        1. Modify your Personal options
      3. Changing the Contacts List options
        1. Change the Contacts List options
      4. Setting the Status options
        1. Set the Status options
      5. Modifying the My Picture options
        1. Change the My Picture options
      6. Configuring the Phones options
        1. Configure the Phones options
      7. Modifying the Alerts options
        1. Change the Alerts options
      8. Changing the Persistent Chat options
        1. Change the Persistent Chat options
      9. Editing the Ringtones And Sounds options
        1. Edit the Ringtones And Sounds options
      10. Modifying the Audio Device options
        1. Modify the Audio Device options
      11. Setting the Video Device options
        1. Set the Video Device options
      12. Configuring the Call Forwarding options
        1. Configure the Call Forwarding options
      13. Changing the File Saving options
        1. Change the File Saving options
    18. A. Microsoft Lync keyboard shortcuts
    19. B. About the author
    20. Index
    21. About the Author
    22. Special Upgrade Offer
    23. Copyright