Chapter 9. Password Management

By now, we have a functional MIM system that is able to manage our users, groups, and do a little self-service. It is now time to look at one of the features of MIM that many customers believe is the most cost saving one.

The feature is self-service password reset (SSPR), and it allows users to reset their own passwords, which helps in minimizing the frustration, and the time and money spent in contacting an IT help desk. We save ourselves a helpdesk call, and allow the user to be productive again, quicker. A big win for everyone!

In this chapter, we will cover the following topics:

  • SSPR background
  • Installing SSPR
  • Enabling password management in AD
  • Allowing MIM Service to set passwords
  • Configuring MIM Service
  • The SSPR user ...

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