Troubleshooting

Depending on the part where we see the failure and the type of failure, the first problem is to isolate where the problem is.

Let's look at an example. If a user reports that he is unable to reset his password using his Windows client, there are a number of errors that might have occurred, such as:

  • The client is missing the add-ins and extensions
  • The add-ins and extensions are not configured correctly
  • The user is not part of the required set
  • The MPR is misconfigured
  • The workflow activity is not working
  • FIM Service is missing some permissions in FIM Sync
  • The AD MA is not configured correctly
  • FIM Sync is unable to reset the password on the DC
  • The DCs are not replicating as expected

A long list, and I have probably still missed some. What I ...

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