Chapter 6. Unified messaging

A quick introduction to Exchange UM

What happens when the phone rings

Placing outbound calls

Multilingual support in UM

Deploying UM

Managing UM

Unified messaging and the future

Unified messaging (UM) is a topic that deserves a complete book in its own right; designing, implementing, and maintaining a complete unified communications system often requires the wisdom of Solomon, the patience of Job, and the technical acumen and troubleshooting skills of a master administrator. A great deal of negotiation and coordination must normally occur between the teams responsible for telecommunications and messaging within the company to ensure a smooth integration between the existing private branch exchange (PBX) system and the Exchange ...

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