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Microsoft® Exchange Server 2010: Best Practices by Joel Stidley, Siegfried Jagott

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Exchange Unified Messaging Architecture

The Unified Messaging server role includes connections to different components, such as the Client Access or Mailbox server roles, and also to IP PBX or IP gateways, as shown in Figure 9-1.

Generally, the UM server role communicates to an IP PBX or to a PBX using an IP gateway with the Voice over IP protocols (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP).

The UM server role uses MAPI protocol to communicate with Client Access and Mailbox server roles, and SMTP protocol to send voice mail messages to the destination mailbox via the Hub Transport server. For Outlook Voice Access the UM server role accesses the mailbox using MAPI protocol to have full access to all items in ...

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