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Microsoft® Exchange Server 2007 Administrators Pocket Consultant, 2nd Edition

Book Description

Here’s the utterly practical, pocket-sized reference for IT professionals who support Microsoft Exchange Server 2007, now updated for the new features in Service Pack 1 (SP1). This unique guide provides essential details for using this next-generation messaging and collaboration platform to deliver better performance, interoperability, and end-user experience. Written by award-winning author and technology expert William Stanek, this POCKET CONSULTANT puts expert advice for installation, migration, administration, and troubleshooting right at your fingertips. Featuring quick-reference tables, concise lists, and step-by-step instructions, this handy, one-stop guide provides fast, accurate answers on the spot—whether you’re at your desk or in the field!

Table of Contents

  1. Microsoft® Exchange Server 2007 Administrator's Pocket Consultant, Second Edition
  2. Acknowledgments
  3. Introduction
    1. Who Is This Book For?
    2. How Is This Book Organized?
    3. Conventions Used in This Book
    4. Support
  4. I. Exchange Server 2007 Administration Overview
    1. 1. Microsoft Exchange Server 2007 Administration Overview
      1. Exchange Server 2007 and Your Hardware
      2. Microsoft Exchange Server 2007 Editions
      3. Exchange Server and Windows
        1. Services for Exchange Server
        2. Exchange Server Authentication and Security
        3. Exchange Server Security Groups
      4. Exchange Server and Active Directory
        1. Understanding How Exchange Stores Information
        2. Understanding How Exchange Routes Messages
      5. Using the Graphical Administration Tools
      6. Using the Command-Line Administration Tools
    2. 2. Deploying Microsoft Exchange Server 2007
      1. Exchange Server Messaging Roles
        1. Understanding Exchange Server Messaging Roles
        2. Deploying Mailbox Servers: The Essentials
        3. Deploying Client Access Servers: The Essentials
        4. Deploying Unified Messaging Servers: The Essentials
        5. Deploying Transport Servers: The Essentials
      2. Integrating Exchange Server Roles with Active Directory
        1. Using Hub Transport Servers with Active Directory
        2. Using Client Access Servers with Active Directory
        3. Using Unified Messaging Servers with Active Directory
        4. Using Mailbox Servers with Active Directory
        5. Using Edge Transport Servers with Active Directory
      3. Integrating Exchange Server 2007 into Existing Exchange Organizations
        1. Preparing Active Directory for Exchange Server 2007
        2. Configuring Exchange Server 2007 for Use with Existing Exchange Organizations
        3. Moving to Exchange Server 2007
          1. Migrating to Exchange Server 2007
          2. Transitioning to Exchange Server 2007
      4. Running and Modifying Exchange Server 2007 Setup
        1. Installing New Exchange Servers
        2. Installing Exchange Server
        3. Adding, Modifying, or Uninstalling Server Roles
    3. 3. Managing Microsoft Exchange Server 2007 Clients
      1. Configuring Mail Support for Outlook 2007 and Windows Mail
        1. Configuring Outlook 2007 for the First Time
          1. First-Time Configuration: Connecting to Exchange Server
          2. First-Time Configuration: Connecting to Internet E-mail Servers
        2. Configuring Windows Mail for the First Time
        3. Configuring Outlook 2007 for Exchange
        4. Adding Internet Mail Accounts to Outlook 2007 and Windows Mail
          1. Adding Internet Mail Accounts in Outlook 2007
          2. Adding Internet Mail Accounts in Windows Mail
        5. Repairing and Changing Outlook 2007 Mail Accounts
      2. Leaving Mail on the Server with POP3
        1. Leaving Mail on the Server: Outlook 2007
        2. Leaving Mail on the Server: Windows Mail
      3. Checking Private and Public Folders with IMAP4 and UNIX Mail Servers
        1. Checking Folders: Outlook 2007
        2. Checking Folders: Windows Mail
      4. Managing the Exchange Server Service in Outlook 2007
        1. Managing Delivery and Processing E-Mail Messages
          1. Using Server Mailboxes
          2. Using Personal Folders
        2. Accessing Multiple Exchange Server Mailboxes
          1. Logging On to Exchange as the Mailbox Owner
          2. Delegating Mailbox Access
          3. Opening Additional Exchange Mailboxes
        3. Granting Permission to Access Folders Without Delegating Access
      5. Using Mail Profiles to Customize the Mail Environment
        1. Creating, Copying, and Removing Mail Profiles
        2. Selecting a Specific Profile to Use on Startup
    4. 4. Managing Mobile Messaging Users
      1. Mastering Outlook Web Access Essentials
        1. Getting Started with Outlook Web Access
        2. Connecting to Mailboxes and Shared Non-Mail Data Over the Web
        3. Working with Outlook Web Access
          1. Enabling and Disabling Web Access for Users
      2. Mastering Mobile Device and Wireless Access Essentials
        1. Using Exchange ActiveSync
        2. Managing Wireless Synchronization and Exchange Server ActiveSync
        3. Managing Wireless Browsing on Mobile Devices
        4. Configuring Mobile Device Access and Wireless Browsing
      3. Mastering Remote Mail and Outlook Anywhere Essentials
        1. Using Remote Mail and Outlook Anywhere
        2. Creating Outlook Profiles for Dial-Up Connections to Corporate Networks
        3. Configuring Outlook Profiles for Outlook Anywhere
  5. II. Exchange Server 2007 Administration Essentials
    1. 5. Microsoft Exchange Server 2007 Administration Essentials
      1. Validating the Exchange Server Licensing
      2. Understanding Exchange Server 2007 Organizations
        1. Using Site-Based Routing Instead of Routing Groups
          1. How Site-Based Routing Works
          2. How IP Site Links Are Used
        2. Using Configuration Containers Instead of Administrative Groups
          1. Working with the Organization Configuration Node
          2. Working with the Server Configuration Node
          3. Working with the Recipient Configuration Node
      3. Understanding Data Storage in Exchange Server 2007
        1. Working with the Active Directory Data Store
          1. Using Multimaster Replication
          2. Using Global Catalogs
        2. Working with the Exchange Server Information Store
          1. What Exchange Server Data Files Are Used?
          2. What Files Are Associated with Storage Groups?
          3. How Is Data Stored in Exchange Database Files?
          4. How Is Single-Instance Storage Used?
        3. Working with the Exchange Server Message Queues
      4. Using and Managing Exchange Server Services
        1. Starting, Stopping, and Pausing Exchange Server Services
        2. Configuring Service Startup
        3. Configuring Service Recovery
    2. 6. Configuring Microsoft Exchange Server with Exchange Management Shell
      1. Using the Windows PowerShell
        1. Introducing the Windows PowerShell
        2. Running and Using Windows PowerShell
      2. Running and Using Cmdlets
      3. Running and Using Other Commands and Utilities
      4. Working with Cmdlets
        1. Using Windows PowerShell Cmdlets
        2. Using Cmdlet Parameters
        3. Understanding Cmdlet Errors
        4. Using Cmdlet Aliases
      5. Using the Exchange Management Shell
        1. Running and Using the Exchange Management Shell
        2. Working with Exchange Cmdlets
        3. Working with Object Sets and Redirecting Output
      6. Working with Exchange Cmdlets
        1. Using General-Purpose Cmdlets
        2. Using Contact Management Cmdlets
        3. Using User Management Cmdlets
        4. Using Distribution Group Management Cmdlets
        5. Using Mailbox Management Cmdlets
        6. Using Database Management Cmdlets
        7. Using Storage Group Management Cmdlets
    3. 7. User and Contact Administration
      1. Understanding Users and Contacts
      2. Understanding the Basics of E-mail Routing
      3. Managing User Accounts and Mail Features
        1. Finding Existing Mailboxes, Contacts, and Groups
        2. Creating Mailbox-Enabled and Mail-Enabled User Accounts
          1. Understanding Logon Names and Passwords
          2. Creating New Mail-Enabled User Accounts
          3. Mail-Enabling Existing User Accounts
          4. Managing Mail-Enabled User Accounts
          5. Creating New Domain User Accounts with Mailboxes
        3. Adding Mailboxes to Existing Domain User Accounts
        4. Setting or Changing the Display Name and Logon Name for User Accounts
        5. Setting or Changing Contact Information for User Accounts
        6. Changing a User's Exchange Server Alias and Display Name
        7. Adding, Changing, and Removing E-Mail Addresses
        8. Setting a Default Reply-To Address for a User Account
        9. Changing a User's Web, Wireless Service, and Protocol Options
        10. Requiring User Accounts to Change Passwords
        11. Deleting Mailboxes from User Accounts
        12. Deleting User Accounts and Their Mailboxes
      4. Managing Contacts
        1. Creating Mail-Enabled Contacts
        2. Mail-Enabling Existing Contacts
        3. Setting or Changing a Contact's Name and Alias
        4. Setting Additional Directory Information for Contacts
        5. Changing E-mail Addresses Associated with Contacts
        6. Disabling Contacts and Removing Exchange Attributes
        7. Deleting Contacts
    4. 8. Mailbox Administration
      1. Creating Special-Purpose Mailboxes
        1. Using Room and Equipment Mailboxes
        2. Creating Room and Equipment Mailboxes
        3. Creating Linked Mailboxes
        4. Creating Forwarding Mailboxes
      2. Managing Mailboxes: The Essentials
        1. Viewing Current Mailbox Size, Message Count, and Last Logon
        2. Setting Alternate Mailbox Display Names for Multilanguage Environments
        3. Hiding Mailboxes from Address Lists
        4. Defining Custom Mailbox Attributes for Address Lists
      3. Moving Mailboxes
        1. Moving Mailboxes: The Essentials
        2. Moving Mailboxes Using the Exchange Management Console
        3. Moving Mailboxes Using the Exchange Management Shell
        4. Importing and Exporting Mailbox Data
      4. Configuring Mailbox Delivery Restrictions, Permissions, and Storage Limits
        1. Setting Message Size Restrictions for Contacts
        2. Setting Message Size Restrictions on Delivery to and from Individual Mailboxes
        3. Setting Send and Receive Restrictions for Contacts
        4. Setting Message Send and Receive Restrictions on Individual Mailboxes
        5. Permitting Others to Access a Mailbox
        6. Forwarding E-mail to a New Address
        7. Setting Storage Restrictions on an Individual Mailbox
        8. Setting Deleted Item Retention Time on Individual Mailboxes
    5. 9. Working with Distribution Groups and Address Lists
      1. Using Security and Distribution Groups
        1. Group Types, Scope, and Identifiers
        2. When to Use Security and Standard Distribution Groups
        3. When to Use Dynamic Distribution Groups
      2. Working with Security and Standard Distribution Groups
        1. Creating Security and Standard Distribution Groups
          1. Mail-Enabling an Existing Universal Security Group
          2. Creating a New Distribution Group
        2. Assigning and Removing Membership for Individual Users, Groups, and Contacts
      3. Working with Dynamic Distribution Groups
        1. Creating Dynamic Distribution Groups
        2. Changing Apply-To Filters
        3. Changing Filter Conditions
        4. Designating an Expansion Server
        5. Modifying Dynamic Distribution Groups Using Cmdlets
        6. Previewing Dynamic Distribution Group Membership
      4. Other Essential Tasks for Managing Groups
        1. Changing a Group's Name Information
        2. Changing, Adding, or Deleting a Group's E-mail Addresses
        3. Hiding Groups from Exchange Address Lists
        4. Setting Usage Restrictions on Groups
        5. Setting Message Size Restrictions for Delivery to Groups
        6. Setting Out-of-Office and Delivery Report Options for Groups
        7. Deleting Groups
      5. Managing Online Address Lists
        1. Using Default Address Lists
        2. Creating and Applying New Address Lists
        3. Configuring Clients to Use Address Lists
        4. Updating Address List Configuration and Membership Throughout the Domain
        5. Editing Address Lists
        6. Renaming and Deleting Address Lists
      6. Managing Offline Address Books
        1. Creating Offline Address Books
        2. Configuring Clients to Use an Offline Address Book
        3. Assigning a Time to Rebuild an Offline Address Book
        4. Rebuilding Offline Address Books Manually
        5. Setting the Default Offline Address Book
        6. Changing Offline Address Book Properties
        7. Changing the Offline Address Book Server
        8. Deleting Offline Address Books
    6. 10. Implementing Exchange Server 2007 Security
      1. Controlling Exchange Server Administration and Permissions
        1. Assigning Exchange Server Permissions to Users, Contacts, and Groups
        2. Understanding the Exchange Administration Groups
        3. Assigning Exchange Administrator Permissions in Active Directory Users and Computers
        4. Understanding Advanced Exchange Server Permissions
        5. Assigning Advanced Exchange Server Permissions
      2. Adding Exchange Administrator Permissions in the Exchange Management Console
        1. Understanding Administration Roles
        2. Adding Exchange Permissions to a User or Group
        3. Removing Exchange Permissions
      3. Auditing Exchange Server Usage
        1. Using Auditing
        2. Configuring Auditing
  6. III. Server and Group Administration
    1. 11. Managing Microsoft Exchange Server 2007 Data and Storage Groups
      1. Navigating the Information Store
        1. Using Storage Groups and Databases
        2. Configuring Storage Groups and Databases for Availability
        3. Improving Availability
      2. Controlling the Information Store
        1. Creating Storage Groups
        2. Enabling Local Continuous Replication for an Existing Storage Group
        3. Disabling, Suspending, or Resuming Local Continuous Replication
        4. Initiating or Resynchronizing Local Continuous Replication
        5. Moving Storage Groups
        6. Tracking Local Continuous Replication Status
        7. Verifying Your Local Continuous Replication Copies
        8. Enabling and Disabling Circular Logging
        9. Renaming Storage Groups
        10. Deleting Storage Groups
      3. Content Indexing
        1. Understanding Indexing
        2. Managing Full-Text Indexing
    2. 12. Mailbox and Public Folder Database Administration
      1. Using Mailbox Databases
        1. Understanding Mailbox Databases
        2. Creating Mailbox Databases
        3. Setting the Default Public Folder Database and Default Offline Address Book
        4. Setting Mailbox Database Limits and Deletion Retention
        5. Recovering Deleted Mailboxes
        6. Recovering Deleted Items from Mailbox Databases
      2. Using Public Folder Databases
        1. Understanding Public Folder Databases
        2. Creating Public Folder Databases
        3. Setting Public Folder Database Limits
        4. Configuring Public Folder Replication
        5. Configuring Public Folder Referrals
        6. Recovering Deleted Items from Public Folder Databases
      3. Managing Databases
        1. Mounting and Dismounting Databases
          1. Determining the Status of Databases
          2. Dismounting and Mounting Databases
          3. Specifying Whether a Database Should Be Automatically Mounted
        2. Setting the Maintenance Interval
        3. Moving Databases
        4. Renaming Databases
        5. Deleting Databases
    3. 13. Implementing Managed Folders and Managed Records
      1. Introducing Messaging Records Management
      2. Implementing Records Management
        1. Managing Mailbox Folders
          1. Viewing and Configuring Managed Default Folders
          2. Viewing and Configuring Managed Custom Folders
          3. Using the Exchange Management Shell to Work with Managed Folders
        2. Managing Content Settings
          1. Applying Managed Content Settings
          2. Reviewing, Modifying, and Deleting Managed Content Settings
        3. Deploying Managed Custom Mailbox Folders
          1. Creating Managed Folder Mailbox Policies
          2. Reviewing, Modifying, and Deleting Managed Folder Mailbox Policies
        4. Applying Managed Mailbox Policy to User Mailboxes
        5. Applying Records Management to a Mailbox Server
    4. 14. Accessing and Managing Public Folders
      1. Accessing Public Folders
        1. Accessing Public Folders in Mail Clients
        2. Accessing Public Folders Through the Information Store
      2. Creating and Working with Public Folders
        1. Creating Public Folders in Microsoft Outlook
        2. Creating Public Folders Using the Public Folder Management Console
        3. Creating Public Folders Using the Exchange Management Shell
        4. Determining Public Folder Size, Item Count, and Last Access Time
        5. Adding Items to Public Folders Using Outlook
          1. Mail-Enabling Public Folders
      3. Managing Public Folder Settings
        1. Controlling Folder Replication, Messaging Limits, Quotas, and Deleted Item Retention
        2. Setting Client Permissions
        3. Granting and Revoking Send As Permissions for Public Folders
        4. Propagating Public Folder Settings and Data
        5. Manipulating, Renaming, and Recovering Public Folders
          1. Renaming Public Folders
          2. Copying and Moving Public Folders
          3. Deleting Public Folders
          4. Recovering Public Folders
    5. 15. Managing Hub Transport and Edge Transport Servers
      1. Working with SMTP Connectors, Sites, and Links
        1. Connecting Source and Destination Servers
        2. Viewing and Managing Active Directory Site Details
        3. Viewing and Managing Active Directory Site Link Details
        4. Creating Send Connectors
        5. Viewing and Managing Send Connectors
        6. Configuring Send Connector DNS Lookups
        7. Setting Send Connector Limits
        8. Creating Receive Connectors
        9. Viewing and Managing Receive Connectors
        10. Connecting to Exchange 2003 or Exchange 2000 Routing Groups
      2. Completing Transport Server Setup
        1. Configuring the Postmaster Address and Mailbox
        2. Configuring Transport Limits
        3. Configuring the Transport Dumpster
        4. Enabling Antispam Features
        5. Subscribing Edge Transport Servers
          1. Creating an Edge Subscription
          2. Getting Edge Subscription Details
          3. Synchronizing Edge Subscriptions
          4. Verifying Edge Subscriptions
          5. Removing Edge Subscriptions
        6. Configuring Journal Rules
          1. Creating Journal Rules
          2. Managing Journal Rules
        7. Configuring Transport Rules
          1. Understanding Transport Rules
          2. Creating Transport Rules
          3. Managing Transport Rules
      3. Managing Message Pickup and Replay
        1. Understanding Message Pickup and Replay
        2. Configuring and Moving the Pickup and Replay Directories
        3. Changing the Message Processing Speed
        4. Configuring Messaging Limits for the Pickup Directory
      4. Creating and Managing Accepted Domains
        1. Understanding Accepted Domains, Authoritative Domains, and Relay Domains
        2. Viewing Accepted Domains
        3. Creating Accepted Domains
        4. Changing the Accepted Domain Type and Identifier
        5. Removing Accepted Domains
      5. Creating and Managing E-mail Address Policies
        1. Viewing E-mail Address Policies
        2. Creating E-mail Address Policies
        3. Editing and Applying E-mail Address Policies
        4. Removing E-mail Address Policies
      6. Creating and Managing Remote Domains
        1. Viewing Remote Domains
        2. Creating Remote Domains
        3. Configuring Messaging Options for Remote Domains
        4. Removing Remote Domains
      7. Configuring Antispam and Message Filtering Options
        1. Filtering Spam and Other Unwanted E-mail by Sender
        2. Filtering Spam and Other Unwanted E-mail by Recipient
        3. Filtering Connections with Real-Time Block Lists
          1. Applying Real-Time Block Lists
          2. Setting Priority and Enabling Block List Providers
          3. Specifying Custom Error Messages to Return
        4. Defining Block List Exceptions and Global Allow/Block Lists
          1. Creating or Removing Connection Filter Exceptions for E-mail Addresses
          2. Creating or Removing Global Allowed Lists for IP Addresses and Networks
          3. Creating or Removing Global Block Lists for IP Addresses and Networks
        5. Preventing Internal Servers from Being Filtered
    6. 16. Managing Client Access Servers
      1. Managing Web and Mobile Access
        1. Using Outlook Web Access and Exchange ActiveSync with HTTP Virtual Servers
        2. Working with HTTP Virtual Servers
        3. Enabling and Disabling Outlook Web Access Features
        4. Configuring Ports, IP Addresses, and Host Names Used by HTTP Virtual Servers
        5. Enabling SSL on HTTP Virtual Servers
        6. Restricting Incoming Connections and Setting Time-Out Values
        7. Redirecting Users to Alternate URLs
        8. Controlling Access to the HTTP Server
        9. Starting, Stopping, and Pausing HTTP Virtual Servers and Web Sites
        10. Configuring URLs and Authentication for OAB
        11. Configuring URLs and Authentication for OWA
        12. Configuring URLs and Authentication for Exchange ActiveSync
      2. Configuring POP3 and IMAP4
        1. Enabling the Exchange POP3 and IMAP4 Services
        2. Configuring POP3 and IMAP4 Bindings
        3. Configuring POP3 and IMAP4 Authentication
        4. Configuring Connection Settings for POP3 and IMAP4
        5. Configuring Message Retrieval Settings for POP3 and IMAP4
      3. Deploying Outlook Anywhere
        1. Installing an SSL Certificate on the Exchange Server
          1. Installing an SSL Certificate on the Exchange Server
          2. Installing the RPC Over HTTP Proxy
          3. Determining Whether Outlook Anywhere Is Enabled
          4. Enabling and Modifying Outlook Anywhere
          5. Disabling Outlook Anywhere
      4. Managing Exchange Server Features for Mobile Devices
        1. Understanding and Using Autodiscovery
        2. Understanding and Using Direct Push
        3. Understanding and Using Exchange ActiveSync Mailbox Policy
          1. Viewing Existing Exchange Active Sync Mailbox Policies
          2. Creating Exchange ActiveSync Mailbox Policies
          3. Optimizing Exchange ActiveSync Mailbox Policies
          4. Assigning Exchange ActiveSync Mailbox Policies
          5. Removing Exchange ActiveSync Mailbox Policies
        4. Understanding and Using Remote Device Wipe
          1. Remotely Wiping a Device
          2. Reviewing the Remote Wipe Status
        5. Understanding and Using Password Recovery
        6. Understanding and Configuring Direct File Access
        7. Understanding and Configuring Remote File Access
        8. Understanding and Using WebReady Document Viewing
  7. IV. Exchange Server 2007 Optimization and Maintenance
    1. 17. Microsoft Exchange Server 2007 Maintenance, Monitoring, and Queuing
      1. Understanding Troubleshooting Basics
      2. Performing Tracking and Logging Activities in the Organization
        1. Using Message Tracking
          1. Configuring Messaging Tracking
          2. Searching Through the Tracking Logs
          3. Reviewing Message Tracking Logs Manually
        2. Using Protocol Logging
          1. Configuring Protocol Logging
          2. Working with Protocol Logging Properties and Fields
          3. Enabling Protocol Logging for HTTP
          4. Working with HTTP Protocol Logs
        3. Using Connectivity Logging
          1. Configuring Connectivity Logging
          2. Working with Connectivity Log Properties and Fields
      3. Monitoring Events, Services, Servers, and Resource Usage
        1. Viewing Events
          1. Viewing Events
        2. Managing Essential Services
        3. Monitoring Exchange Messaging Components
        4. Using Performance Alerting
          1. Tracking Memory Usage
          2. Tracking CPU Utilization
          3. Tracking Disk Usage
      4. Working with Queues
        1. Understanding Exchange Queues
        2. Accessing the Queue Viewer
      5. Managing Queues
        1. Understanding Queue Summaries and Queue States
        2. Refreshing the Queue View
        3. Working with Messages in Queues
        4. Forcing Connections to Queues
        5. Suspending and Resuming Queues
        6. Deleting Messages from Queues
    2. 18. Backing Up and Restoring Microsoft Exchange Server 2007
      1. Understanding the Essentials of Exchange Server Availability, Backup, and Recovery
        1. Ensuring Data Availability
        2. Backing Up Exchange Server: The Basics
        3. Creating a Disaster Recovery Plan Based on Exchange Roles
        4. Finalizing Your Exchange Server Disaster Recovery Plan
        5. Choosing Backup Options
      2. Performing Backup and Recovery on Windows Server 2003
        1. Getting Started with the Backup Utility for Windows Server 2003
        2. Backing Up Exchange Server with the Backup Wizard
        3. Backing Up Exchange Server Manually
        4. Recovering Exchange Server on Windows Server 2003
        5. Recovering Exchange Server with the Restore Wizard
        6. Recovering Exchange Server Manually
      3. Performing Backup and Recovery on Windows Server 2008
        1. Getting Started with Windows Server Backup
        2. Backing Up Exchange Server on Windows Server 2008
        3. Performing a Full Server Recovery
        4. Recovering Exchange Server
      4. Restoring Mailboxes Selectively from Backup
        1. Step 1: Creating and Using Recovery Storage Groups
        2. Step 2: Restoring and Mounting the Recovery Databases
        3. Step 3: Selecting and Restoring Mailboxes
        4. Step 4: Dismounting Recovery Databases and Removing the Recovery Storage Group
      5. Performing Additional Backup and Recovery Tasks
        1. Using the Recover Server Mode
        2. Cloning Edge Transport Server Configurations
        3. Troubleshooting Database Mount Problems
        4. Mounting Mailbox Databases on Alternate Servers
  8. Index
  9. About the Author
  10. Copyright