Summary

Exchange used to mean email and scheduling to the average user, but it has grown to become a critical business communications and collaboration tool. Email must be available at any hour of the day, and must be protected from viruses and spam. Calendars must be accessible to co-workers for scheduling meetings, or for company resources—such as conference rooms—to be allocated. Public folders enable company information to be shared on an as-needed basis and are replacing intranets in many organizations. The new productivity tools in Outlook 2003 make it an even more valuable tool for the average user.

The Outlook client has become an invaluable filing cabinet for the average user and a way of listening to voicemails, reading faxes, and keeping ...

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