Microsoft Exchange Server 2003 Distilled

Increased Productivity for Knowledge Workers

Many companies depend on the productivity of their knowledge workers, measuring the company's overall success as a function of information value, use, and effectiveness. Due to an economical and societal shift from an emphasis on production to an emphasis on knowledge, the workplace and, more importantly, how each employee fits into the workplace have been redefined. New business concepts and phrases have developed from the need to better manage corporate intellect. For example, many workers are now classified as knowledge workers. Peter Drucker, a pioneer in the field of knowledge management, coined that term and referred to the increasingly important role of knowledge workers in his book Landmarks ...