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Microsoft® Exchange 2000 Server Operations Guide by Microsoft Corporation

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Configuration Management

You cannot accurately know where you want to go today, or indeed how to get there, unless you know where you already are. Configuration management is a process which determines and records exactly that.

Configuration management is responsible for identifying, controlling, and tracking all versions of hardware, software, documentation, processes, procedures, and all other components of the IT environment under the control of change management. These items are referred to as configuration items and all changes to them are recorded and tracked throughout the component lifecycle.

Central to configuration management is the configuration management database. The configuration item data controlled by configuration management is ...

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