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Microsoft® Exchange 2000 Server Operations Guide by Microsoft Corporation

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Change Management

Effective change management allows you to introduce change into your IT environment quickly and with minimal service disruption. Change management is responsible for changes in technology, systems, applications, hardware, tools, documentation, and processes, as well as changes in roles and responsibilities.

A key goal of the change management process is to ensure that all parties affected by a particular change understand the impact of the impending change. Because most systems are heavily interrelated, any change made in one part of a system can have major impacts on others. Change management attempts to identify all affected systems and processes before the change is implemented so that adverse effects can be minimized.

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