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Microsoft® Exchange 2000 Server Operations Guide by Microsoft Corporation

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Availability Management

Availability management is the process of ensuring that any given IT service consistently and cost-effectively delivers the level of availability required by the customer. It is not just concerned with minimizing loss of service, but also with ensuring that appropriate action is taken if service is lost.

One of the main aims of Exchange 2000 operations is to ensure that Exchange is available as much as possible and that both planned and unplanned interruptions to service are minimized. Availability in an organization is typically defined by your SLAs in two ways—service hours and service availability.

Service Hours

These are the hours when the Exchange services should be available. Typically, for a large organization this ...

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