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Microsoft® Exchange 2000 Server Administrator's Pocket Consultant

Book Description

Ideal at the desk or on the go from server to workstation, this hands-on, fast-answers guide is the concise, easy-to-use reference you’ll use at all times as you support and manage Microsoft® Exchange 2000 Server and Exchange 2000 Enterprise Server.

Table of Contents

  1. Microsoft® Exchange 2000 Server Administrator’s Pocket Consultant
  2. Tables
  3. Acknowledgments
  4. Introduction
    1. Who This Book Is For
    2. How This Book Is Organized
    3. Conventions Used in This Book
    4. Support
  5. I. Microsoft Exchange 2000 Server Administration Fundamentals
    1. 1. Overview of Microsoft Exchange 2000 Server Administration
      1. Exchange Server and Windows 2000 Integration
      2. Hardware and Component Requirements for Exchange Server
      3. Exchange Server Administration Tools
    2. 2. Managing Microsoft Exchange 2000 Server Clients
      1. Configuring Mail Support for Outlook 2000 and Outlook Express
        1. Configuring Outlook 2000 for the First Time
          1. Configuring Startup Options for Corporate and Workgroup Users
          2. Configuring Startup Options for Internet Only Users
        2. Configuring Outlook Express for the First Time
        3. Reconfiguring Outlook 2000 Mail Support
        4. Adding Internet Mail Accounts to Outlook 2000 and Outlook Express
          1. Adding Internet Mail Accounts in Outlook 2000
          2. Adding Internet Mail Accounts in Outlook Express
        5. Leaving Mail on the Server with POP3
        6. Checking Private and Public Folders with IMAP
      2. Managing the Exchange Server Service in Outlook 2000
        1. Managing Delivery and Processing E-Mail Messages
          1. Using Server Mailboxes
          2. Using Personal Folders
            1. Determining the Availability of Personal Folders
            2. Creating Personal Folders
            3. Delivering Mail to Personal Folders
          3. Using Offline Folders
            1. Creating Offline Folders
            2. Delivering Mail to Offline Folders
            3. Enabling and Disabling Offline Folders
            4. Changing Offline Folder Options
            5. Synchronizing Offline Folders
        2. Using Remote Mail and Scheduled Connections
          1. When to Use Remote Mail and Scheduled Connections
          2. Configuring Remote Mail and Scheduled Connections
        3. Accessing Multiple Exchange Server Mailboxes
          1. Logging On to Exchange as the Mailbox Owner
          2. Delegating Mailbox Access
          3. Opening Additional Exchange Mailboxes
        4. Granting Permission to Access Folders Without Delegating Access
      3. Using Mail Profiles to Customize the Mail Environment
        1. Creating, Copying, and Removing Mail Profiles
        2. Selecting a Specific Profile to Use on Startup
  6. II. Active Directory Services and Microsoft Exchange 2000 Server
    1. 3. Microsoft Exchange 2000 Server Administration Essentials
      1. Understanding Exchange Server Organizations
        1. Global Settings
        2. Recipients
        3. Administrative Groups
          1. Using and Enabling Administrative Groups
          2. Administrative Groups in Mixed Mode and Native Mode Operations
            1. Using Mixed-Mode Operations
            2. Enabling and Using Native-Mode Operations
        4. Routing Groups
      2. Data Storage in Exchange Server
        1. Working with the Active Directory Data Store
          1. Using Multimaster Replication
          2. Using Global Catalogs
        2. Working with the Exchange Server Information Store
          1. What Exchange Server Database Formats Are Available?
          2. What Is Single-Instance Message Storage?
          3. What Files Are Associated with Storage Groups?
      3. Using and Managing Exchange Server Services
        1. Using Core Exchange Server Services
        2. Starting, Stopping, and Pausing Exchange Server Services
        3. Configuring Service Startup
        4. Configuring Service Recovery
    2. 4. User, Mailbox, and Contact Administration
      1. Understanding Users and Contacts
      2. Understanding the Basics of E-Mail Routing
      3. Working with Active Directory Users And Computers
        1. Running Active Directory Users And Computers
        2. Using Active Directory Users And Computers
        3. Connecting to a Domain Controller
        4. Connecting to a Different Domain
        5. Searching for Existing Users and Contacts
      4. Managing User Accounts and Mail Features
        1. Creating Mailbox-Enabled and Mail-Enabled User Accounts
          1. Understanding Logon Names and Passwords
          2. Creating Domain User Accounts With and Without Mailboxes
        2. Setting Contact Information for User Accounts
        3. Changing a User’s Exchange Server Alias and Display Name
        4. Adding, Changing, and Removing E-Mail Addresses
        5. Setting a Default Reply Address
        6. Enabling and Disabling Exchange Server Mail
        7. Enabling and Disabling Voice Mail and Instant Messaging
        8. Creating a User Account to Receive Mail and Forward Off-Site
        9. Renaming User Accounts
        10. Deleting User Accounts and Contacts
      5. Managing Mailboxes
        1. Adding a Mailbox to an Existing User Account
        2. Setting Delivery Restrictions on an Individual Mailbox
        3. Allowing Others to Access a Mailbox
        4. Forwarding E-Mail to a New Address
        5. Setting Storage Restrictions on an Individual Mailbox
        6. Setting Deleted Item Retention Time on an Individual Mailbox
        7. Moving a Mailbox to a New Server or Storage Group
        8. Removing a Mailbox from a User Account
        9. Viewing Current Mailbox Size and Message Count
      6. Managing Contacts
        1. Creating Standard and Mail-Enabled Contacts
        2. Setting Additional Directory Information for Contacts
        3. Setting Message Size and Acceptance Restrictions for Contacts
        4. Changing E-Mail Addresses Associated with Contacts
    3. 5. Working with Groups, Lists, and Templates
      1. Using Security and Distribution Groups
        1. Group Types, Scope, and Identifiers
        2. When to Use Security and Distribution Groups
        3. When to Use Domain Local, Global, and Universal Groups
      2. Managing Groups
        1. Creating Security and Distribution Groups
        2. Assigning and Removing Membership for Individual Users, Groups, and Contacts
        3. Adding and Removing Group Members
        4. Changing a Group’s Exchange Server Alias
        5. Changing a Group’s E-Mail Addresses
        6. Enabling and Disabling a Group’s Exchange Server Mail
        7. Hiding and Displaying Group Membership
        8. Setting Usage Restrictions on Groups
        9. Setting Advanced Options
        10. Renaming Groups
        11. Deleting Groups
      3. Managing Online Address Lists
        1. Using Default Address Lists
        2. Creating New Address Lists
        3. Configuring Clients to Use Address Lists
        4. Updating Address List Configuration and Membership Throughout the Domain
        5. Rebuilding Address List Membership and Configuration
        6. Editing Address Lists
        7. Renaming and Deleting Address Lists
      4. Managing Offline Address Lists
        1. Configuring Clients to Use an Offline Address List
        2. Assigning a Time to Rebuild an Offline Address List
        3. Rebuilding Offline Address Lists Manually
        4. Setting the Default Offline Address List
        5. Changing Offline Address List Properties
        6. Changing the Offline Address List Server
      5. Customizing Address Templates
        1. Using Address Templates
        2. Modifying Address Book Templates
        3. Restoring the Original Address Book Templates
    4. 6. Implementing Directory Security and Microsoft Exchange 2000 Server Policies
      1. Controlling Exchange Server Administration and Usage
        1. Assigning Exchange Server Permissions to Users and Groups
          1. Domain Admins
          2. Enterprise Admins
          3. Exchange Domain Servers
          4. Exchange Enterprise Servers
          5. Everyone
        2. Understanding Exchange Server Permissions
        3. Viewing Exchange Server Permissions
        4. Setting Exchange Server Permissions
        5. Overriding and Restoring Object Inheritance
        6. Delegating Exchange Server Permissions
          1. Working With the Exchange Administration Delegation Wizard
          2. Using the Exchange Administration Delegation Wizard
      2. Auditing Exchange Server Usage
        1. Setting Auditing Policies
        2. Enabling Exchange Server Auditing
        3. Starting to Log Auditable Events
      3. Exchange Server Recipient Policies
        1. Understanding Recipient Policies
        2. Creating Recipient Policies
        3. Modifying Recipient Policies and Generating New E-Mail Addresses
        4. Creating Exceptions to Recipient Policies
        5. Setting the Priority of Recipient Policies
        6. Scheduling Recipient Policy Updates
        7. Forcing Recipient Policy Updates
        8. Rebuilding the Default E-Mail Addresses
        9. Deleting Recipient Policies
      4. Exchange Server System Policies
        1. Using System Policies
        2. Creating Server Policies
        3. Creating Mailbox Store Policies
        4. Creating Public Store Policies
        5. Implementing System Policies
          1. Adding Items to a System Policy
          2. Removing Items from a System Policy
          3. Applying a System Policy
        6. Modifying System Policies
        7. Deleting System Policies
  7. III. Microsoft Exchange 2000 Server Data Store Administration
    1. 7. Managing Microsoft Exchange 2000 Server Data and Storage Groups
      1. Controlling the Information Store
        1. Using Storage Groups and Databases
        2. Creating Storage Groups
        3. Changing Transaction Log Location and System Path
        4. Zeroing Out Deleted Database Pages
        5. Enabling and Disabling Circular Logging
        6. Renaming Storage Groups
        7. Deleting Storage Groups
      2. Content Indexing
        1. Understanding Indexing
        2. Setting Indexing Priority for an Information Store
        3. Creating Full-Text Indexes
        4. Updating and Rebuilding Indexes Manually
        5. Pausing, Resuming, and Stopping Indexing
        6. Scheduling Index Updating and Rebuilding
        7. Enabling and Disabling Client Access to Indexes
        8. Checking Indexing Statistics
        9. Changing the Index File Location
        10. Deleting Indexes and Stopping Indexing Permanently
    2. 8. Mailbox and Public Folder Store Administration
      1. Using Mailbox Stores
        1. Understanding Mailbox Stores
        2. Creating Mailbox Stores
        3. Setting the Default Public Store, Offline Address List, and Other Messaging Options
        4. Setting Mailbox Store Limits
        5. Setting Deleted Item Retention
        6. Recovering Deleted Mailboxes
        7. Deleting a User’s Mailbox Permanently
        8. Recovering Deleted Items from Public Mailbox Stores
      2. Using Public Folder Stores
        1. Understanding Public Folder Stores
        2. Creating Public Folder Stores
        3. Setting Public Store Limits
        4. Setting Age Limits and Deleted Item Retention
        5. Recovering Deleted Items from Public Folder Stores
      3. Managing Data Stores
        1. Viewing and Understanding Logons
        2. Viewing and Understanding Mailbox Summaries
        3. Mounting and Dismounting Data Stores
          1. Checking the Mount Status of Data Stores
          2. Dismounting Data Stores
          3. Mounting Data Stores
          4. Specifying Whether a Store Should Be Automatically Mounted
        4. Setting the Maintenance Interval
        5. Checking and Removing Applied Policies
        6. Renaming Data Stores
        7. Deleting Data Stores
    3. 9. Using and Replicating Public Folders
      1. Making Sense of Public Folders and Public Folder Trees
      2. Accessing Public Folders
        1. Accessing Public Folders in E-Mail Clients
        2. Accessing Public Folders as Network Shares
        3. Accessing Public Folders from the Web
      3. Creating and Managing Public Folder Trees
        1. Creating Public Folder Trees
        2. Designating Users Who Can Make Changes to Public Folder Trees
        3. Renaming, Copying, and Moving Public Folder Trees
        4. Deleting Public Folder Trees and Their Containers
      4. Creating and Adding Items to Public Folders
        1. Creating Public Folders in System Manager
        2. Creating Public Folders in Microsoft Outlook
        3. Creating Public Folders in Internet Explorer
        4. Adding Items to Public Folders
      5. Managing Public Folder Settings
        1. Controlling Folder Replication
        2. Setting Limits on Individual Folders
        3. Setting Client Permissions
        4. Setting Active Directory Rights and Designating Administrators
        5. Propagating Public Folder Settings
        6. Viewing and Changing Address Settings for Public Folders
        7. Manipulating, Renaming, and Recovering Public Folders
          1. Renaming Public Folders
          2. Copying and Moving Public Folders
          3. Deleting Public Folders
          4. Recovering Public Folders
        8. Working with Public Folder Replicas
          1. Adding and Removing Replicas
          2. Viewing Public Folder Instances
          3. Viewing and Setting Replica Properties
        9. Checking Replication Status
    4. 10. Backing Up and Restoring Microsoft Exchange 2000 Server
      1. Understanding the Essentials of Exchange Server Backup and Recovery
        1. Backing Up Exchange Server: The Basics
        2. Formulating an Exchange Server Backup and Recovery Plan
        3. Choosing Backup Options
      2. Backing Up Exchange Server
        1. Starting the Backup Utility
        2. Backing Up Exchange Server with the Backup Wizard
        3. Backing Up Exchange Server Manually
      3. Recovering Exchange Server
        1. Recovering Exchange Server with the Restore Wizard
        2. Recovering Exchange Server Manually
  8. IV. Microsoft Exchange 2000 Server and Group Administration
    1. 11. Managing Microsoft Exchange 2000 Server Organizations
      1. Configuring Global Settings for the Organization
        1. Setting Internet Message Formats
          1. Using SMTP Policies to Apply Formatting
            1. Assigning Default Message Formats for the Organization
            2. Assigning Message Formats on a Per Domain Basis
            3. Changing and Deleting Message Formatting Rules
          2. Setting Message Encoding and Character Set Usage
          3. Managing Rich-Text Formatting, Word Wrap, Autoresponses, and Display Names
          4. Associating MIME Types with Extensions
        2. Setting Message Delivery Options
          1. Setting Default Delivery Restrictions for the Organization
          2. Setting the Default SMTP Postmaster Account
          3. Setting Message Filters
      2. Managing Administrative Groups
        1. Creating Administrative Groups
        2. Adding Containers to Administrative Groups
        3. Controlling Access to Administrative Groups
        4. Renaming and Deleting Administrative Groups
        5. Moving and Copying Among Administrative Groups
      3. Managing Routing Groups
        1. Creating Routing Group Containers
        2. Creating Routing Groups
        3. Moving Exchange Servers Among Routing Groups
        4. Connecting Routing Groups
        5. Designating Routing Group Masters
        6. Renaming and Deleting Routing Groups
    2. 12. Managing Message Transfer and Routing Within the Organization
      1. Configuring the X.400 Message Transfer Agent
        1. Setting Local MTA Credentials
        2. Expanding Remote Distribution Lists and Converting Messages
        3. Setting Connection Retry Values for X.400
        4. Setting RTS Values for X.400
        5. Setting Association Parameters for X.400
        6. Setting Transfer Timeout for X.400
      2. Using Routing Group Connectors
        1. Understanding Routing Group Connectors
        2. Installing Routing Group Connectors
        3. Configuring Routing Group Connector Delivery Options
        4. Performing Other Routing Group Connector Tasks
      3. Using SMTP Connectors
        1. Understanding SMTP Connectors
        2. Installing SMTP Connectors
        3. Configuring Delivery Options for SMTP Connectors
        4. Configuring Outbound Security for SMTP Connectors
        5. Setting Advanced Controls for SMTP Connectors
        6. Performing Other SMTP Connector Tasks
        7. Using X.400 Connectors
        8. Understanding X.400 Connectors
        9. Installing X.400 Stacks
          1. Creating and Configuring TCP/IP X.400 Stacks
          2. Creating and Configuring RAS X.400 Stacks
          3. Creating and Configuring X.25 X.400 Stacks
        10. Installing X.400 Connectors
          1. Installing TCP X.400 Connectors
          2. Installing RAS X.400 Connectors
          3. Installing X.25 X.400 Connectors
        11. Setting Connection Schedules
        12. Overwriting X.400 MTA Properties
        13. Setting Text Wrapping and Remote Client Support for X.400 Connectors
        14. Performing Other X.400 Connector Tasks
      4. Handling Core Connector Administration Tasks
        1. Designating Local and Remote Bridgeheads
        2. Setting Delivery Restrictions
        3. Setting Content Restrictions
        4. Setting Routing Cost for Connectors
        5. Setting Public Folder Referrals
        6. Disabling and Removing Connectors
    3. 13. Administering SMTP, IMAP4, and POP3
      1. Working with SMTP, IMAP4, and POP3 Virtual Servers
      2. Mastering Core SMTP, IMAP4, and POP3 Administration
        1. Starting, Stopping, and Pausing Virtual Servers
        2. Configuring Ports and IP Addresses Used by Virtual Servers
        3. Controlling Incoming Connections to Virtual Servers
          1. Securing Access by IP Address, Subnet, or Domain
          2. Controlling Secure Communications for Incoming Connections
          3. Controlling Authentication for Incoming Connections
          4. Restricting Incoming Connections and Setting Time-Out Values
        4. Viewing and Ending User Sessions
      3. Managing SMTP Virtual Servers
        1. Creating SMTP Virtual Servers
        2. Managing Messaging Delivery for SMTP and the Exchange Server Organization
          1. Setting Outbound Retry Intervals, Delay Notification, and Expiration Time-Out
          2. Setting the Message Hop Count
          3. Setting Domain Name Options
          4. Configuring Reverse Lookups and External DNS Servers
        3. Configuring Outbound Security
        4. Configuring Outgoing Connections
        5. Managing Messaging Limits for SMTP
        6. Handling Nondelivery, Bad Mail, and Unresolved Recipients
        7. Setting and Removing Relay Restrictions
      4. Managing IMAP4
        1. Creating IMAP4 Virtual Servers
        2. Allowing Public Folder Requests and Fast Message Retrieval
        3. Setting Message Formats
      5. Managing POP3
        1. Creating POP3 Virtual Servers
        2. Setting Message Formats
    4. 14. Managing Microsoft Outlook Web Access and HTTP Virtual Servers
      1. Mastering Outlook Web Access Essentials
        1. Using Outlook Web Access
        2. Enabling and Disabling Web Access for Users
        3. Connecting to Mailboxes and Public Folders over the Web
      2. Managing HTTP Virtual Servers
        1. Creating Additional HTTP Virtual Servers
        2. Configuring Ports, IP Addresses, and Host Names Used by HTTP Virtual Servers
        3. Enabling SSL on HTTP Virtual Servers
        4. Restricting Incoming Connections and Setting Time-Out Values
        5. Controlling Access to the HTTP Server
        6. Configuring Mailbox and Public Folder Access on a Virtual Server
        7. Creating Virtual Directories for Additional Mailboxes and Public Folders
          1. Creating Virtual Directories for Public Folder Trees
          2. Creating Virtual Directories for SMTP Domains
        8. Starting, Stopping, and Pausing HTTP Virtual Servers
        9. Configuring Front-End and Back-End Servers for Multiserver Organizations
    5. 15. Microsoft Exchange 2000 Server Maintenance, Monitoring, and Queuing
      1. Tracking and Logging Activity in the Organization
        1. Using Message Tracking
          1. Enabling Messaging Logging
          2. Searching Through the Tracking Logs
          3. Reviewing Message Tracking Logs Manually
          4. Deleting Message Tracking Logs
        2. Using Protocol Logging
          1. Working with Protocol Logging Properties and Fields
          2. Enabling Protocol Logging for HTTP, NNTP, and SMTP
          3. Working with Protocol Logs
        3. Using Diagnostic Logging
          1. Understanding Diagnostic Logging
          2. Enabling and Disabling Diagnostic Logging
          3. Viewing Diagnostic Events
      2. Monitoring Connections, Services, Servers, and Resource Usage
        1. Checking Server and Connector Status
        2. Monitoring Server Performance and Services
          1. Setting Virtual Memory Usage Monitors
          2. Setting CPU Utilization Monitors
          3. Setting Free Disk Space Monitors
          4. Setting SMTP and X.400 Queue Monitors
          5. Setting Windows 2000 Service Monitors
        3. Removing Monitors
        4. Disabling Monitoring
        5. Configuring Notifications
          1. Notifying by E-Mail
          2. Using Script Notification
          3. Viewing and Editing Current Notifications
      3. Working with Queues
        1. Using SMTP Queues
        2. Using Microsoft MTA (X.400) Queues
        3. Using MAPI Queues
      4. Managing Queues
        1. Enumerating Messages in Queues
        2. Understanding Queue Summaries and Queue States
        3. Viewing Message Details
        4. Enabling and Disabling Connections to Queues
        5. Forcing Connections to Queues
        6. Freezing and Unfreezing Queues
        7. Deleting Messages from Queues
  9. A. About the Author
  10. B.
  11. Index
  12. About the Author
  13. Copyright