Chapter 9. A Practical Guide to Sure Step Adoption
In the previous chapters, we discussed the various features of Sure Step, including due diligence and solution selling enablement, approaches for high quality solution implementation and upgrade, options for review and optimization, and the project and change management disciplines. We now shift our focus to another important area—how an organization can adopt the Sure Step methodology and use it to consistently deliver solutions to its customers.
In this chapter, we will cover:
- Strategy development and execution for adopting Sure Step, including managing change within the organization
- The Sure Step Adoption Program, and the resources available to the partner organizations
- How Independent Software ...
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