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Microsoft Dynamics Sure Step 2010 by Vincent Bellefroid, Chandru Shankar

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Organizational Change Management

Organization Change Management (OCM) is a discipline that provides a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state while minimizing resistance and maximizing adoption.

OCM is a critical, and sometimes overlooked, aspect for the success of business solutions delivery engagements. As discussed on several occasions in this book, business solutions encompass multiple processes and workflows of an organization, and any changes to these systems can affect the daily operations of many individuals and their behavior. In smaller organizations, where the CEO or President is often the driving force behind a project of this magnitude, companies get ...

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