Microsoft Dynamics Sure Step 2010

ERP and CRM implementations—facts and figures

Over the years, most of the reports on CRM and ERP implementations endorsed the existence of gaps between customer expectations and actual results. The studies also pointed out that time and cost performance still remain an undeniable point for improvement.

You need to be careful while interpreting these statistics. Most studies do not measure exactly the same things, they have different types of respondents, and the methodological approach may vary as well.

In the early nineties, Standish's Chaos Report shocked the industry, when it reported a 16 percent success factor on software development projects. The same report called 53 percent of the projects to be challenged on implementation, and 31 percent ...