Implementing the solution
Ask any software vendor for their definition of a business solution and you will receive answers focusing on functionality designed to help automate business processes, empowering every aspect of the business, and ultimately accelerating an organization's success. Words such as insight, efficiency, flexibility, cost reduction, responsiveness, and many more are used to voice proven return on investment.
But what answers would you get when you pose the same questions to the customers? The first thing that you will notice is that the answers will not be so consistent. Most decision makers do have their own reasons why they want to have a software solution in their organization. What they want to achieve is related to the ...
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