The importance of a methodology
Having a predictable and reliable methodology is important for both the service provider (the implementer) and the users of the solution (the customer). This is especially true for ERP/CRM solution deployment, which can happen at intervals of anywhere from a couple of months to a couple of years, and the implementation team often comprises multiple individuals from the service provider and the customer. Therefore, it is very important that all the individuals are working off the same sheet of music, so to speak.
Methodology can be defined as:
The methods, rules, and hypothesis employed by, and the theory behind a given discipline
or
The systematic study of the methods and processes applied within the discipline over ...
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