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Microsoft Dynamics GP 2013 Cookbook by Mark Polino, Ian Grieve

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Capturing and sending screenshots for support

When it comes to support, few thing are better for troubleshooting than a screenshot of what went wrong. One of the great features available in the free Support Debugging Tool from Microsoft is the ability to grab screenshots and environment files, like the Dynamics.set file, and e-mail them for support. This e-mail doesn't have to go to Microsoft; it can go to a company's Microsoft Partner, an internal support team, or almost anyone else who could help. It's also nice to be able to grab screenshots from within the Dynamics GP interface rather than relying on an external tool like the Windows Snipping Tool.

We've had a look at installing the Support Debugging Tool in the Extending Dynamics GP with the ...

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