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Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide by Danny Varghese

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Chapter 8. Managing Service Scheduling Applications

In this chapter you will cover the following topics:

  • Introduction to service scheduling
  • Setting up service scheduling
  • Scheduling service activities
  • Report and analyze service activities

Just when you thought Microsoft Dynamics CRM can do everything for your organization from marketing to sales to service, the trend continues. Hopefully by now, you've learned how CRM can help to expand an organization's customer base by using the marketing module, to track opportunities, and sell products and services by using the sales module, and log cases by using the service module. The last piece of out of the box or "vanilla" CRM functionality is in regards to service scheduling.

If cases require resource allocation, ...

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