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Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide by Neil Benson

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Users

A user is someone, usually employed by your organization, who needs access to the CRM system.

In this section we will cover:

  • Introduction to user management
  • Creating and managing users

Introduction to user management

In this section we will cover:

  • Importance of managing users
  • Authentication
  • Licensing

Importance of managing users

Depending on the number of users in your deployment, user management can be an occasional task for the CRM system administrator or a continuous workload for the CRM system administration team.

There are several reasons why user management is important:

  • Maintaining users in the correct business unit and with the correct security roles ensures that they have access only to the privileges and records that they are entitled to ...

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