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Microsoft Dynamics CRM 2011 Application Design by Mahender Pal

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Modules

Microsoft CRM 2011 OOB provides the following three modules:

Modules

But you can create your custom modules based on your business requirements easily and can use OOB or custom entities in your modules.

Sales module

Sales modules help companies to handle their sales cycle. In Microsoft CRM 2011, the sales cycle starts with a lead. The lead represents a potential customer, which contains basic information about the potential customer. It could be an organization or an individual. Once the lead is generated, it is assigned to a sales person or a team. A sales person will start communicating with the lead to fetch some more information and will update ...

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