Summary
Throughout this chapter, we looked at the various tools and services available for the Microsoft Dynamics CRM platform. From internal social integration, using Social Pane, to using the Microsoft Social Listening platform in an integrated manner, to the external integration achieved by bringing insight into Dynamics CRM, taking advantage of new features like voice of the customer, Power BI, platforms like Microsoft Dynamics Marketing, and finally, through using Yammer in a more dynamic way, we have a large variety of platform interactions available for Microsoft Dynamics CRM. All these enhanced features enrich the platform in ways that were not possible before.
In the next chapter, we will look at the administration aspects of the platform. ...
Get Microsoft Dynamics CRM 2016 Customization - Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
