Dynamics CRM App for Outlook
In its stride to reach out to salespeople across various platforms and devices, Microsoft has recognized that the desktop Outlook application is not the only medium in which they retrieve their e-mails anymore. Key capabilities have been added starting with Microsoft Dynamics CRM 2016 Online to allow users to interact in a similar manner from both Outlook on the desktop as well as mobile browsers. Contextual information has now surfaced using the CRM App for Outlook directly into the user's inbox.
The CRM App for Outlook makes it easy to manage contacts and track e-mails directly from within the message interface.
Note
Currently, this feature supports the Internet Explorer and Chrome browsers, with support for Firefox, ...
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