Microsoft Dynamics CRM 4.0 Unleashed

Copyright

Microsoft^® Dynamics CRM Unleashed

Copyright © 2008 by Pearson Education, Inc.

All rights reserved. No part of this book shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and authors assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein.

ISBN-13: 978-0-672-32970-8

Library of Congress Cataloging-in-Publication Data

Wolenik, Marc J. Microsoft Dynamics CRM unleashed / Marc J. Wolenik, Damian Sinay.    p. cm. ISBN 0-672-32970-0 1. Customer relations—Management—Computer programs. 2. Managementinformation systems. I. Sinay, Damian. II. Title.  HF5415.5.W635 2008  658.8′12028553—dc22                                                                  2008005518 ...