About the Authors
Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year.
Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He has been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several Microsoft CRM certification exams, and is also a cofounder and principal of Sonoma Partners.
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft ...
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