If your question is about Microsoft Dynamics CRM 4.0, and not about the content of this Microsoft Press book, your first recourse is the Microsoft Dynamics CRM Help system. You can find general or specific Help information in a couple of ways:
In the Microsoft Dynamics CRM program window, you can click the Help button (labeled with a question mark) at the right end of the application toolbar to display the Microsoft Dynamics CRM Help window.
In a dialog box, you can click the Help button at the right end of the dialog box title bar to display the Help window with topics related to the functions of that dialog box already identified.
Microsoft Dynamics CRM Help is context-sensitive; from the Microsoft Dynamics ...