Microsoft Dynamics® CRM 4.0 Step by Step

Index

A note on the digital index

A link in an index entry is displayed as the section title in which that entry appears. Because some sections have multiple index markers, it is not unusual for an entry to have several links to the same section. Clicking on any link will take you directly to the place in the text in which the marker appears.

A

accepting cases into queues, Working with Service Queues

accounts, Deactivating and Activating Records

(see also )

assigning, Sharing Accounts and Contacts with Other Users

contacts, creating from, Creating a Contact

contacts, linking to, Using Parent Accounts and Sub-Accounts

converting leads into, Creating a Lead

creating, Creating an Account

defined, Glossary

duplicate (see )

linking to contacts, Creating a Contact ...