O'Reilly logo

Microsoft Dynamics® CRM 4.0 Step by Step by Jim Steger Mike Snyder Kara O’Brien, and Brendan Landers

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 1. Introduction to Microsoft Dynamics CRM

Chapter at a Glance

Introduction to Microsoft Dynamics CRM

In this chapter, you will learn to:

Understand key concepts in Microsoft Dynamics CRM.

Understand the three deployment models for Microsoft Dynamics CRM.

Understand how other Microsoft software products integrate with Microsoft Dynamics CRM.

Log on to Microsoft Dynamics CRM.

Log on to Microsoft Dynamics CRM Online.

Access Microsoft Dynamics CRM by using Microsoft Dynamics CRM for Outlook.

Every successful organization relies on its customer base to sell products or services. Businesses that want to track and manage all of the various interactions with their customers frequently ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required