Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!
Create and manage accounts—for a 360¿ view of your customers and business
Work with Microsoft Dynamics CRM directly from Microsoft Outlook
Track customer activity; import and map data automatically
Manage campaigns, leads, quotes, contracts, and orders
Employ basic to advanced reporting capabilities
Your all-in-one learning experience includes:
Files for building skills and practicing the book’s lessons
Fully searchable eBook
Sample chapters from related Microsoft Press books
WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD
For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.