Part V. Customizing Dynamics CRM Through the User Interface
IN THIS PART
Chapter 15 Realizing the Benefits of Office and SharePoint Integration
Chapter 16 Tailoring CRM to Your Organization
Chapter 17 Working with CRM Entities
Chapter 18 Automating Your Organization with Processes
If you've been using previous versions of Dynamics CRM you're probably already familiar with the powerful tools that are available directly in the application that allow you to configure the software to meet your business needs. If you've worked with the software going back several versions, you're probably also familiar with some of the earlier versions' frustrating limitations.
Microsoft Dynamics CRM 2011 brings a whole new level of flexibility to the game. While no software will ever be "frustration-free," this version of Dynamics CRM has some truly incredible UI tools that can often get you ninety percent of the way to where you want to take your system.
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