Before digging into workflow development, let’s briefly review what workflow means in IT terms.
A workflow is a series of functions or methods called steps, which are performed sequentially. The flow can change the processing direction by using conditionals referred to as conditional branches. Figure 22.55 shows a conditional workflow as it would appear on a flowchart.
A workflow is an excellent tool for managing both data and processes. With workflow rules, you can easily ensure that certain steps are followed and that required business processes are executed.
In CRM 2013, workflows are divided into two ...