Microsoft Dynamics CRM for Outlook
You can also use Microsoft Dynamics CRM for Outlook to perform the following tasks:
Deliver received email messages to Microsoft Dynamics CRM
Send email messages generated from Microsoft Dynamics CRM
As explained earlier in this chapter, server-side synchronization is a new configuration that, when properly configured, eliminates the need for the Outlook plug-in and the email router. The rest of this chapter is devoted to users who don’t meet the minimum requirements for the server-side synchronization or who ...
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