Tracking Incoming Emails
You can track incoming emails in two ways:
By using the CRM tracking token
Through message filtering and correlation
The tokens work by appending a code in the subject of the email with a form similar to CRM:0001006.
To learn more about how to configure this in the system options, see Chapter 12, “Settings.”
The filtering and correlation to track incoming emails involves a method that doesn’t require appending data on the ...
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