Microsoft Dynamics CRM 2013 for Outlook
The integration with Microsoft Dynamics CRM and Outlook is known officially as Microsoft Dynamics CRM 2013 for Outlook. However, it is commonly referred to as the Outlook connector, and it brings Microsoft Dynamics CRM 2013 into Outlook for a single and unified user experience.
Unlike other applications (or competitors), users can use Microsoft Dynamics CRM within Microsoft Outlook. Additional benefits include the following:
Integrated email tracking options
Ability to quickly convert emails to Cases, Leads, ...
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