Summary
In this chapter, we discussed when a Customer is an Account or a Contact when working with Microsoft Dynamics CRM and how to use the Account and Contact entities in depth.
When working with Accounts and Contacts, understanding how they work and relate is an important concept when working with your Customers, and these two entities usually serve as the cornerstone of Microsoft Dynamics CRM 2013.
Refer to Chapter 2, “New Features of Microsoft Dynamics CRM 2013” for additional features available to users such as Bing map integration and the ability to add pictures for a Customer.
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