Overview of Microsoft Dynamics CRM 2013 Online
Microsoft Dynamics CRM is available in three basic models, On-Premise, CRM Online, and Partner Hosted. This chapter covers CRM Online, including licensing, benefits and limitations, an operational overview of the services provided by Microsoft, and a guide on how to sign up and manage a CRM Online instance. There is a lot to cover in this chapter, so let’s get started.
Microsoft Dynamics CRM Online is a Microsoft-hosted service offering tight integration with the Office 365 platform. Microsoft started offering CRM Online during the CRM 4.0 days, with close feature parity with what you would receive using an On-Premise or Partner Hosted implementation. With the release of CRM 2011, the Online offering ...
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