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Microsoft Dynamics CRM 2011 Unleashed by Rajya Bhaiya, Marc Wolenik, Damian Sinay

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Chapter 10: Working with Service

Service and Services Activities Explained

Services are the best way to manage resources such as time and materials within the organization. Resources can consist of users, resource groups, or teams, and materials are defined as a facilities or equipment.

A service is basically anything that involves resource time and materials. It is different from a product, for which you have to manage stock and quantities. With a service, the critical considerations are the time allocated to the necessary resources and the stock of materials. For example, imagine ...

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